You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-02-03 07:44 AM
I am at my wits end. I teach Fitness classes on zoom, I use the Scarlett Focusrite 2i2 3rd Gen USB Audio Interface to connect my music and headset to zoom. I have been doing this since 2020 with amazing sound. Since November - the music started to go in and out on zoom - but it sounds AMAZING in my studio. I use Sonos speakers in the studio - and what the class on zoom hears was the same as what the students hear. But suddenly it sounded like garbage on zoom. It will go in and out - and when I start moving, the music completely will go out and you can only hear my microphone. But NOTHING CHANGED. So I thought maybe the USB cable needed replacing. That changed nothing. I used A brand new laptop. Nothing. I replaced The Focusrite and the cables connecting it. NOTHING. What else could it be? My settings are correct in zoom. I have lost subscribers to my classes because they can’t follow me without music because I teach SPINNING and Spin Circuit and you need to hear the music. It just doesn’t make sense. Can anyone suggest ANYTHING?
2023-02-03 07:45 AM
I wanted To reiterate that the music sounds amazing in the room - and that I am using a sennheiser headset mic that connects to the audio interface. Everything sounds crisp and clear in the studio. But the music on zoom is choppy and going in and out.
2023-02-05 12:29 AM
check your zoom app audio settings again
do you have "Original sound for musicians" active ?
open zoom app -> settings -> Audio -> Audio Profile -> "Original sound for musicians"
2023-02-05 10:08 AM
That's on yes. In fact whenever I start a meeting I double check. When it's off - the music doesn't come through at all - when it's on - it's very in and out!
2023-02-06 06:30 PM
For what's it worth, I'm having the same issue. I have the Focusrite and a nice external mic. It all worked throughout the pandemic and now it's suddenly not working and causing all kinds of robotic feedback to the listeners. I was contemplating the same actions you described, but I tried it on my MAC laptop and it worked, whereas the desktop is what's giving me the problem.
2023-02-15 02:25 AM
I have used it on my Mac laptop. I have used it on my iPad. I don't understand - it's happened since November! Prior to that the audio was amazing - and from browsing in here it seems that it's happening to several people. I am So frustrated because I've paid audio companies to come in and check my equipment and it's perfect. My settings are perfect. They ALL say it has to be within zoom. I have an open ticket with zoom and when the tech guy asked me if I had Deleted and reinstalled the app I wanted To scream. Seriously?!? Of COURSE I have. I've also unplugged and plugged it back in. Let's move past the basics zoom! Sorry this is happening to you too. Glad you got it to work somehow!
2023-02-15 02:26 PM
If it still worked until last november, you can try installing an old version of zoom mac client.
You should ask the support if they give you e.g. the mac installer for version 5.13.7 (Oct 26th, 2022)
2023-02-21 02:25 AM
Also having similar problems zooming church services which have been absolutely fine up until recently. Speech is fine but music just isn't picked up.
2023-05-04 03:30 AM
Same problesm also with the setting Original for musicians