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2021-08-13 06:13 AM - last edited on 2022-01-24 11:00 AM by Bri
Hi, After Zoom upgraded into a new version which currently use, all audio files I share with my students in class sounded either unclear or robotic sound. They are complaining about it and I tried to search for an audio setting but no good result.
Can you return my zoom to the previous version? Or give me any solution if you have, please.
2021-08-13 06:40 AM
It would be helpful if you can provide your Zoom version and system its running on (Win/MAC?) You can downgrade to the previous version, but you'll need the installer of the previous version.
I would recommend the following links first:
2021-08-13 10:23 AM - edited 2021-08-13 10:23 AM
Thanks, I will check link first and see if that solves the problem!
2021-08-18 02:39 PM
I think I am having the same issue. I have tried using an older computer and do not have the problem. On my computer I have uninstalled and reinstalled zoom, updated all drivers and just did a complete reinstall of Windows. Have you found a solution? I was thinking that maybe there was a problem with the hardware on my computer.
2021-08-18 02:50 PM
Yes finally I deleted my current version and re-installed an old version and it worked!
My students and I are happy 🙂
Although the update notice keeps coming.
2021-08-28 07:39 AM
As MNASPIRAN suggests, going back to older version works. You can use this link (not hosted by zoom so not official) https://zoom-us-zoom.en.uptodown.com/windows/versions).
But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me.
2021-08-18 03:15 PM
I hadn't thought of doing an install of a previous version. It looks like tons of people with this problem so I am sure they will resolve it soon. I wish I had seen this suggestion before reinstalling windows. lol For anyone out there with problems this is the link I used
2021-08-28 09:39 AM
Thanks for the suggestion.
Actually, I deleted the current version and downloaded the older version. And it worked.
Only the problem was that every time I opened Zoom, it suggested an upgrade. If I ignore it, it tries automatically to upgrade and I have to cancel the process.