cancel
Showing results for 
Search instead for 
Did you mean: 

Approved registrations being asked to reregister

KateG
Listener

We are having an issue with some of our meetings, participants are being asked to register even though they have an approved registration and link.  Its not everyone, just some people and not every meeting.

2 REPLIES 2

CarlaA
Zoom Moderator
Zoom Moderator

Hi @KateG I am sorry I missed this! Are you still having issues with this? If so, please let me know.

 

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

zoom321
Listener

Hi, a common reason this occurs is because participants click on the registration link which is often easier to locate than the join link. We use salepager.com (a Zoom marketplace app) to ensure they receive a reminder with the join link so there's no confusion over how to join.