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Alternative Host unable to join

mmgonzalez
Listener

My co-host was unable to login and received the message "host cannot join the meeting." They ended up having to sign in through another account. Suggestions?

1 ACCEPTED SOLUTION

RN
Zoom Moderator
Zoom Moderator

Hey @Stacy8 @mmgonzalez thank you for both of your replies! If you haven't already suggest the Host, alternative host, and co-hosts to look into the Roles in a meeting KB article. The Host is the one that assigns Co-hosts and alternative hosts, so I could double-check your role and the assignment from the host.

 

  • Co-hosts: Shares most of the controls that hosts have, allowing the co-host to manage the administrative side of the meeting, such as managing attendees. The host must assign a co-host during the meeting (so the host will need to start the meeting and be in the meeting before doing this) Co-hosts cannot start a meeting. If a host needs someone else to start the meeting, they can assign an alternative host.
  • Alternative hosts: Shares the same controls as co-hosts, but can also start the meeting. Hosts can assign alternative hosts when they schedule a meeting.
_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

View solution in original post

6 REPLIES 6

RN
Zoom Moderator
Zoom Moderator

Hi @mmgonzalez, welcome to the community! It's been some time since you've posted this but are you referring to co-host or alternative host? Both are a little different.

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Hello, RN! Our staff in our organization is frequently experiencing the same issue. The person was assigned as co-host for the meeting. Before the meeting started, the co-host tried to log into Zoom. She received a message saying that she was not listed as a co-host. Then she tried to log in to the meeting using the link in her Outlook calendar and it wouldn't allow her in because it said she was a co-host. I want to understand how to correctly assign a co-host and to also understand clearly how to troubleshoot if this should happen again.

 

Thank you!

I believe alternative host. Thanks.

Stacy8
Listener

One more thing... I also would like to better understand when you should assign someone as a co-host and when it is best to assign someone as an alternate host. I think this may be where our org is experiencing some confusion.

 

Thanks again for any help you can provide!

RN
Zoom Moderator
Zoom Moderator

Hey @Stacy8 @mmgonzalez thank you for both of your replies! If you haven't already suggest the Host, alternative host, and co-hosts to look into the Roles in a meeting KB article. The Host is the one that assigns Co-hosts and alternative hosts, so I could double-check your role and the assignment from the host.

 

  • Co-hosts: Shares most of the controls that hosts have, allowing the co-host to manage the administrative side of the meeting, such as managing attendees. The host must assign a co-host during the meeting (so the host will need to start the meeting and be in the meeting before doing this) Co-hosts cannot start a meeting. If a host needs someone else to start the meeting, they can assign an alternative host.
  • Alternative hosts: Shares the same controls as co-hosts, but can also start the meeting. Hosts can assign alternative hosts when they schedule a meeting.
_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

EH2
Observer

We have Alternative Hosts assigned to many meetings. In the last couple of meetings those Alternative Hosts have not been able to join the meeting.  They were only able to join by registering using their personal e-mail address.  This is new behavior for the software.