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Already PAID an annual subscription Zoom Pro, but the account license status is STILL BASIC

mfebriansyahd
Listener

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.

When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".
And then when i click OK, sentence appears "Sorry there are no zoom pro plans you are eligible to purchase through google play at this time"

Can anyone help me? Thank you

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @mfebriansyahdThank you for posting your question and welcome to the Zoom community 😊

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving this issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!