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Admin Dashboard - Live Meetings - Cannot see participants

amotta
Listener

Hello.

I am in the Admin dashboard and clicked on a live meeting in progress to try and determine the participants who have attended.  The list has multiple entries of either "Name Unavailable" or "Name Unavailable (Guest)" and when I click on one of the entries the name is still "unavailable" under the participant field. 

I have attached a screen grab showing what I mean.

How can I change settings or enable ability to see the participants or "Display Name" of the participants attending?  

Wish to use this to help audit attendance for group sessions.

Thanks.

Alex

 

1 ACCEPTED SOLUTION

igorn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

There may be a way for you to have this information within the Zoom Portal as well but it would require an amendment to the BAA. Please reach out to your account team/sales team in order to explore that possibility.

 

If this was helpful, please click Accept as Solution below!

View solution in original post

4 REPLIES 4

igorn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello!

 

It sound like your account may have HIPAA compliance enabled. If so, this is likely why you are not seeing the names of the participants.

 

If this was helpful, please click Accept as Solution below!

amotta
Listener

Yes.  I assumed that may have been the case.  Was hoping to find a way to confirm participant attendance for group sessions with patients via the Zoom system interface rather than needing to implement manual methods. Thank you Igor!

 

igorn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

There may be a way for you to have this information within the Zoom Portal as well but it would require an amendment to the BAA. Please reach out to your account team/sales team in order to explore that possibility.

 

If this was helpful, please click Accept as Solution below!

amotta
Listener

Thank you Igor.  Yes I am thinking the same thing.  Administrator access in the dashboard should hopefully be able to allow one to create reports or audit past meetings / attendance.  Electronic Health Record and Charting systems have this ability to run reports with patient information presented in them.  I submitted a ticket.