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Access recording using link sent to me by host


I received the error below when trying to access a recording using a link sent to me by the host via email. I have a zoom account  and have received recordings from this host in the past. Unfortunately the host is not very knowledgeable with zoom so I'm hoping the issue is at my end.  Please assist!

Screen Shot 2022-03-11 at 8.09.52 AM.png


Community Champion | Zoom Employee
Community Champion | Zoom Employee

@CTMcEnroe Unfortunately the issue isn't on your end with this issue. The host will need to check their recording share settings and see what authentication methods they have set, or they will need to work with their account admin to ensure there aren't any account level settings in play that would restrict the sharing of a recording to external participants.