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Hey @ca-siyamalavarn, if you haven't already I would suggest looking into the KB article on Managing the AD Sync Tool. Looking into the Prerequisites for the AD Sync Tool on LDAP services and the LDAP/AD settings
Hope this helps!
@ca-siyamalavarn I also see you have ticket #13104197 open, I would proceed to get support from our Support team as they can get this issue resolved for you! Let me know once you've come to a solution for this configuration!