You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Is there a Zoom Support article on this change to the Basic plan? As of today, according to all Plans & Pricing information, the Basic plan still allows unlimited meeting time for less than 3 participants. I did not receive any emails about any changes to the basic plan.
Well... the Zoom web site is vast, and all I can say is that the staff probably missed a place or two. The only place I could find still in error was the pop-up on Meeting Duration at https://zoom.us/pricing
I think the tool-tip is incorrect and misleading anyway. But I sent a Support Ticket up to the Zoom Support folks to try to get it changed or removed.
Here in the Zoom Community, we're just volunteers trying to help out... with no access to anything and no authority to make someone change something 😉
If you find some other place that has incorrect information, please post the page URL and the incorrect information here, and I'll do what I can to forward to the Zoom staff. In the meantime -- even if you didn't get the word -- there's plenty of evidence now that Zoom is cutting back on 1:1 meetings on Basic/Free accounts.
Take a look at this community post for more of my opinion of why this is happening.
Yes, this is the same error I spotted as well. As at today, it was still showing unlimited meeting times for less than 3 participants. Thanks for lodging the ticket to correct that.
I appreciate your insights,
"Silly" isn't the right word. "Intentionally aggravating" is more like it. They bloody well know how many users run 45-minute or 1-hour sessions. They WANT to annoy users in the expectation that they will be worn down enough to pay their ridiculously high subscription fees for services (i.e., multi-user sessions) they don't need.
It won't work, at least not on me.
I, too, did not get an email about this and was shocked when my regular Tuesday Zoom meeting (with only one person) ended abruptly after 40 minutes. This is so stupid on the part of Zoom. Investigating other apps to have this meeting on, like Microsoft Teams. Any suggestions for those of us who don't do big meetings and just want to connect with family and friends?
Having the same issue with teaching 45 minute lessons where where I had to sign up for a subscription . Somehow I'm on a business plan and getting charged so much! Does anybody know if I can go past 40 min with a pro plan instead?
Yes, a Pro account meeting can last up to 30 hours maximum. If you are on the Business Plan as just one person, I highly recommend you contact Zoom Billing and explain your situation, and ask them to assist you in converting back to a Pro plan; they should be able to credit you for the excess charges under most conditions.
Please submit a support ticket to the Zoom Billing team here and they will be able to assist you.