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Browse Backgrounds2022-01-13 10:07 AM
PC's are dirt cheap. Most people have both home offices and work offices with multiple devices at hand, each with its own capabilities. Currently, logging into a new PC logs the User out of any other PC. Why? Both logins were validated. The User wanted both. Why force the User out of other devices? I'd really appreciate it if you would allow Users to determine when they want to log-in or log-out of any particular device.
Accessibility comes in different forms for different Users. A historic number of modern executives, managers, and individual contributors are working online instead of in shared offices and conference rooms. Even those meeting in person use Zoom to include people that are traveling.
Scenario 1 - leaving my desktop to go to a conference room with my laptop
Scenario 2 -
Perhaps I have one PC that is better purposed to HOSTING and other better purposed to CAMERA/Mic.
Perhaps I have one PC with a big screen to view multiple windows, and another with a more stable wired internet.
Perhaps the PC I use to host is different than the PC that has the software I want to share screen with.
I'd really appreciate it if you would allow Users to determine when they want to log-in or log-out of any particular device.
Thank you anyone that took the time to read, consider, add to, or respond.
TJ
Related Informational page on zoom.us:
https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices-
2022-01-13 10:36 AM
Hello @Riversofbelief,
Allow multiple devices per user is a setting that can be enabled for an enterprise customer. You would need to reach out to your CSM to discuss getting this enabled.
By default this is off to mitigate against login sharing among users which is a violation of our EULA.
We allow a user to be signed into a computer, tablet, and phone at the same time. If you need more than one computer, contact your account team.
If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.
Thanks!
2022-01-13 11:03 AM - edited 2022-01-13 11:04 AM
Hi Dan_ZoomSE,
Although your answer focuses on the fact that 2 PCs can indeed be connected to the same Zoom call, it also ignores most of the question's points. Multi-device is not well supported and could be greatly improved.
Time after time I see community support virtually arguing with customers instead of listening to the feedback and implementing improved products. I'd really like to see a "we're working on it" once in a while.
2022-01-13 11:09 AM
Thank you for your feedback. We are not trying to argue with the Community.
In this specific case, we DO allow users to be signed into more than one computer at a time, but it is not readily available and requires discussing with your Zoom Account team to get enabled.
2022-01-13 11:42 AM
Glad to hear that. Specifically what drew me to this post was the Tablet/PC piece. It's not well supported to use camera/mic on a tablet and everything else on a PC. Yes, you can join in on both meetings and be duplicated users but it's just not convenient. That's what I mean by not well supported.
2022-05-19 11:09 AM
It is still unclear to me why being logged in to two computers is such a concern. My use case (for which I opened a ticket years ago) is that I schedule my meetings from my laptop, given that is where I have Outlook, but I work and take meetings from a desktop. So I keep disconnecting myself for every meeting I take and for every meeting I schedule.
Your current rule is that I can be logged in to three devices at a time, but they have to be different "types" of devices. How is allowing being logged in from 2 PCs any different? In the end, what I am sure you want to control for EULA compliance is that the same user is not running two meetings at the same time.
2022-01-13 11:15 AM - edited 2022-01-13 11:36 AM
2022-01-13 11:39 AM
1) I will share your feedback with our documentation team.
2) You can reach out to your organizations Zoom Admin (typically IT) and they can get in touch with their Account Team (Sales, CSM, SE, TAM) at Zoom to discuss. There is not currently a way to restrict this to specific users, it would apply to the entire Enterprise account if enabled.
If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.
Thanks!
2022-09-19 11:51 AM
I have this issue as well. As others have described, I have a desktop and I a laptop. Sometimes Iuse my laptop for personal work and AS SOON AS I open the computer, it logs me out of my desktop. It's incredibly annoying as your password screen doesn't link with my saved PW's in MacOS Safari so I need to manually type it in.
It may seem a small thing but it's incredibly annoying and disrupting to workflow.
You say to talk to your Admin, but I have an individual account, not an enterprise account and work with our contractors, who also have individual accounts and/or free accounts.
My experience with Teams is I don't have this issue. There are other things with Teams I don't like but this is annoying enough that it is leading me to switch when my subscription ends in 45 days.