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300M Zoom users NEED multi-PC login in today's working environment. Here's why.

Riversofbelief
Listener

 

PC's are dirt cheap.  Most people have both home offices and work offices with multiple devices at hand, each with its own capabilities.  Currently, logging into a new PC logs the User out of any other PC.  Why?  Both logins were validated.  The User wanted both.  Why force the User out of other devices?  I'd really appreciate it if you would allow Users to determine when they want to log-in or log-out of any particular device.  

 

Accessibility comes in different forms for different Users.   A historic number of modern executives, managers, and individual contributors are working online instead of in shared offices and conference rooms.  Even those meeting in person use Zoom to include people that are traveling. 

 

Scenario 1 - leaving my desktop to go to a conference room with my laptop

  • On workhorse PC, logged into Zoom.  Temporarily leave from my office with a laptop to meetings, forced to log in to Zoom on laptop (because office PC had the ball before), thereby automatically logging out of my PC.  Return to my office, must log in again to desktop to use Zoom, thereby logging out of my laptop again.  Who benefits from this?

Scenario 2

  • In my office, I want to use TWO PC's in the same meeting, serving different purposes.  What Users want is to make their own choices between tradeoffs such as:
  1. Tied to the wired Ethernet < > Wireless only (desire to use BEST connection to host meetings)
  2. Touch-screen/pen enabled < > Traditional touch-pad/mouse (pens best for interactive drawing on screen content and brainstorming)
  3. Connected to large monitor < > Small stand-alone screen (big monitors for personal viewing shared content, multiple windows)
  4. Applications on a PC or Tablet < > OTHER applications on another PC or Tablet

Perhaps I have one PC that is better purposed to HOSTING and other better purposed to CAMERA/Mic.

Perhaps I have one PC with a big screen to view multiple windows, and another with a more stable wired internet.

Perhaps the PC I use to host is different than the PC that has the software I want to share screen with.

 

I'd really appreciate it if you would allow Users to determine when they want to log-in or log-out of any particular device. 

 

Thank you anyone that took the time to read, consider, add to, or respond.

 

TJ

 

 

Related Informational page on zoom.us:

https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices-

7 REPLIES 7

Dan_ZoomSE
Community Champion

Hello @Riversofbelief,

 

Allow multiple devices per user is a setting that can be enabled for an enterprise customer.  You would need to reach out to your CSM to discuss getting this enabled.  

 

By default this is off to mitigate against login sharing among users which is a violation of our EULA.

 

We allow a user to be signed into a computer, tablet, and phone at the same time.  If you need more than one computer, contact your account team.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

michael-fulton
Listener

Hi Dan_ZoomSE,

 

Although your answer focuses on the fact that 2 PCs can indeed be connected to the same Zoom call, it also ignores most of the question's points. Multi-device is not well supported and could be greatly improved.

 

Time after time I see community support virtually arguing with customers instead of listening to the feedback and implementing improved products. I'd really like to see a "we're working on it" once in a while.

@michael-fulton 

Thank you for your feedback.  We are not trying to argue with the Community. 

 

In this specific case, we DO allow users to be signed into more than one computer at a time, but it is not readily available and requires discussing with your Zoom Account team to get enabled.

 

 

Glad to hear that. Specifically what drew me to this post was the Tablet/PC piece. It's not well supported to use camera/mic on a tablet and everything else on a PC. Yes, you can join in on both meetings and be duplicated users but it's just not convenient. That's what I mean by not well supported.

It is still unclear to me why being logged in to two computers is such a concern. My use case (for which I opened a ticket years ago) is that I schedule my meetings from my laptop, given that is where I have Outlook, but I work and take meetings from a desktop. So I keep disconnecting myself for every meeting I take and for every meeting I schedule. 

Your current rule is that I can be logged in to three devices at a time, but they have to be different "types" of devices.  How is allowing being logged in from 2 PCs any different? In the end, what I am sure you want to control for EULA compliance is that the same user is not running two meetings at the same time.

Riversofbelief
Listener
Thank you Dan for responding so quickly!  Glad to hear there is a path.  Two follow-ups please?
 
The Zoom page I linked in my original post... the one that led me to respond, said: 

 "Can I use Zoom on multiple devices?  Last Updated: December 11, 2021  You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. "
 
Please consider the following items for follow-up?
  1. Update the linked post so that it is more accurate with what you just shared with me, as it is incomplete and doesn't describe a path to success to the question.
  2. Help us be successful with our ask by providing (here and there) the exact steps to get the feature enabled, so we don't assume the CSM we reach out to knows all the steps at some future date.
    • Is this something a User can ask for, or is it the main client IT account manager the User is under that has to ask?
    • Exactly what and how to frame our ask to be successful?
    • Any implications of the change
    • Is it a required ask for each user, or for the entire Enterprise at once, or are both are possible?
Thanks again

@Riversofbelief ,

 

1) I will share your feedback with our documentation team.  

2) You can reach out to your organizations Zoom Admin (typically IT) and they can get in touch with their Account Team (Sales, CSM, SE, TAM) at Zoom to discuss.  There is not currently a way to restrict this to specific users, it would apply to the entire Enterprise account if enabled.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!