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从中国地区登录ZOOM,出现错误代码13215.什么原因,如何解决?

Skywalker
Listener
 
34 REPLIES 34

错误代码13215

K-C
Attendee

ZOOM 正在强迫中国用户升级到付费用户才能加入会议,而其他国家和地区的用户不用,这是荒谬的,不公平的,歧视性的!

已购买付费账号,中国大陆地区的IP还是加入不了会议。非常无语

什么时候能给解决这个问题呢?

The only sulotion ZOOM provided is tell articipants from China to upgrade to pay account, it's discrimination, since participants from other regions can join for free.

 

Stop wasting your time, just file a ticket for refund, and go to Federal Communications Commission file a complaint regarding  this discriminatory treatment of Chinese participants

wintop
Listener

我是付费账户,在海外创建的zoom会议号,但是中国的同事还是无法加入,错误代码提示13215

Wintop, 你的问题解决了吗?我也出现和你一样的问题。

我也出现了同样的情况,现在解决了吗?

還沒有解決,很困擾

路得
Listener

请退款!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

我是中国付费用户,现在账户无法使用提示错误代码13215

Jing
Community Champion | Zoom Employee
Community Champion | Zoom Employee

你好!

 

看到你的截图上显示你并没有登入账号。请你先登入账户后再尝试一下加会。

谢谢。

JohnsonSmith
Attendee

请退款 * * * # # # 

我是付费用户,现在我所有中国客户 不能进入 会议室

提示错误代码13215

Johnson, has your issue been solved? I have the same issue as you.

No,  and I found the cases are much worse

1) even my clients in China have registered accounts , some of them cannot join in my meeting
2) new clients in China cannot register new Zoom account in China

Hi Johnson, our situations are very similar. Strangely, I have seen that some Zoom licensed users (in China or overseas) CAN have their China participants access their hosted meetings without problems, even that those participants do not have a registered zoom account. I keep wondering what the difference is between my account and theirs. Both of us are licensed (paid Pro account). My account was registered in Nov 2019. According to Zoom Tech Support Team, my account is provisioned in the US and it is the most common provisioned country for Zoom users. What about your account? Have you spoken to Zoom Tech Support Team? I'm in contact with them and the case hasn't been solved. They are looking into those individual participants (e.g. their display name, account, if any) who cannot join my meeting.

I got their reply

it may be solved either Case A  I need to host with a paid account

                    ( For we are using Zoom Pro which is a paid account)

or Case B  the join-in user has a paid-account 

      ( For I try using another paid account login Zoom in China, it fails login with error 1044.  They say that  error 1044 is a problem of registration.  But I was not registering in that moment, I  LOGIN  Zoom system in China using mobile App)

 

so now, Zoom must provide any solution to us who paid Zoom product and  service

my ticket still not solved 

 

May anyone who  live in US write a compliant letter to Zoom company.

You can do it yourself. Go to Federal Communications Commission website, file a complaint regarding  this discriminatory treatment of Chinese participants.

K-C
Attendee

Registering an account is not enough, ZOOM wants all attendees from China upgrade to paid accounts!!!!!

CarlaA
Zoom Moderator
Zoom Moderator

Hi everyone, please refer to this post:

解決済み: Chinese users unable to enter meetings - Zoom Community

 

Thank you, 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Dear CarlaA

 

The mentioned solution does NOT work

 

it say either Case A  I need to host with a paid account

                    ( For we are using Zoom Pro which is a paid account)

or Case B  the join-in user has a paid-account 

      ( For I try using another paid account login Zoom in China, it fails to login with error 1044. so they cannot login , how can Ithey use paid account to join in meeting)

 

May anyone who live in US write a complaint letter to Zoom Company

 

 

so now, Zoom must provide any solution to us who paid Zoom product and  service

rs11220077
Listener

我也一樣有付費,最近一個月,我的中國的客戶無法加入會議,出現同樣的error code 13215, 真的很不方便,請Zoom 相關人員儘速解決問題

fennysh
Listener

Same problem here!

Now I just want to know who I should contact to get any solution or if I could get a refund...

Nathan2023
Listener

I am a Chinese paid pro upgrade user. But my clients are unable to access my meeting due to error code 13215. Anyone can help me out???

Van-Jessica
Listener

Same here. 所有中国地区客人全部无法上Zoom,我是北美付费账号,之前都可以用Zoom为客户提供便捷的视讯服务,现在严重影响服务质量和客户体验。 之前购买时,没有列出中国地区用户不可享受Zoom Basic服务。请Zoom出面解释一下这种先收费,之后任意限制区域的违约行为。Zoom problem.jpg

ZOOM 现在是完全忽视我们,关于这方面的提问全部不回答,我上两周因为这事提交了退款的工单,至今没有结果。

 

ZOOM is now completely ignoring us and not answering any questions regarding this matter. I submitted a refund request two weeks ago, but there has been no outcome so far.

今天开会遇到了相同的报错 ,受主持人账户限制影响,无法加入会议。 错误代码 13215。 

TUTANK
Listener

我台灣也一樣買ZOOM一年

居然也無法與中國朋友視訊會議,,,說受主持人帳戶限制 無法加入會議    錯誤代碼13215

誰能幫助我們解決

 

hallelujah
Listener

这个答案很靠谱:

 

当遇到无法加入zoom会议,错误代码是13215时,主要原因是同时满足以下条件:

1,主持人账号为Zoom专业版或者商业版账号,无法提供中国数据中心连接服务,所有参会者需要直连海外数据中心;

2,参会者没有Zoom账号,非登录状态遇到无法加入会议的问题。

解决办法:

1,主持人购买企业版账号,获得中国数据中心访问权限;

2,参会者购买一个基础版计划或者付费授权计划,登录状态参加会议。

3,主持人从专业版降级到基础版Plus,每次聚会40分钟,但每个月有4次40分钟的加长机会,而且不能重复加长,也就是说每月只有4次80分钟的会议

 

我猜想可能的解决方法:

1,主持会议的人在中国发起会议,是不是可以?(求证)

2,在中国参加会议的人先登陆,是不是可以?(求证)

以上方案不可行,试了,没用的

已经有解决方案了,我有两个账号,都是同样的情况。就是新买的会员,第一个月会出现13215的报错。再过几个星期,报错就解除了。所以,我猜是有什么审核程序,审核结束就会正常啦。感谢主!

請問您後來就可以正常連線了嗎?

正常了!您购买会员后,刚开始的几个星期会报错,之后就可以了。试了两个账号都是这种情况!感谢主!

xuanyi
Listener
  • 我的情况和你的类似