cancel
Showing results for 
Search instead for 
Did you mean: 

Why am I blacklisted?

meedawi
Listener

Hi,

When I try to access https://marketplace.zoom.us I get a blank page. At first I thought it was a general problem.  But the page appears naturally to others in the country I am in.

https://www.awesomescreenshot.com/image/30091357?key=ac110bb7943aa9c4061c07401ba3cf38
Even after I changed the computer, the problem still persisted. I think they blacklisted my IP.
I do not know why. Probably because I'm a programmer so I sometimes use this page to link my clients' websites to the Zoom API.
I use Zoom services normally, the problem is only in the page https://marketplace.zoom.us, where I can't access it. Also the page appears on mobile, but in the mobile version it is not possible to get the Zoom API KEY.

How do I know if I'm on the blacklist? How do I bypass this problem? Because I am developing a website and I need to access this page to link the site to the Zoom API.  I tried to use a VPN, but the problem was not resolved

9 REPLIES 9

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

 


Hello,
My name is Brandon. Thanks for joining the Zoom Community! Can you please submit a ticket with our Technical Support Engineers? They would be able to help you to check if your account or email address is on the block list. 

 

Thanks, 

Brandon 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Thanks YaBoiB
Where can I open a ticket

i want ask a question related to developement....
which subscription have all record in admin dashboard which have all meeting video, logs, chat, whiteboard of that meeting.  i am working with api of zoom meetings

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@akshaydixit927

 

 All paid subscriptions have access to the marketplace.zoom.us APIs. So, even a single pro account has that type of access to records of its own account. Please note that you cannot pull records for any accounts that are external to your own. 

 

Thanks,

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Buttercup
Attendee | Zoom Employee
Attendee | Zoom Employee

What browser are you using?  If it isn't Chrome/Firefox, try in one of those.  Also make sure to disable any add-ons in case they are preventing the page from loading.

If my answer was helpful or solved your issue, please remember to like or mark the solution!

Thank you Buttercup
I've tried Chrome and Firefox, uninstalled extensions and tried VPN, but the problem is not resolved

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@meedawi

 

 If you are logged in to your account using a web browser there is a support button on the top right corner. Click on that button and it will take you to your support dashboard where you can review support articles and submit a ticket to our Engineers. 

 

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

88903
Listener

I do not know why my payment has stopped 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @88903

 

 Please reach out to our Billing Agents via a support ticket to billing. 

 

https://support.zoom.us/hc/en-us/sections/4415044540045-Billing-and-Payments

 

They should be able to assist you. 

 

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?