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since the introduction of the marketplace I cannot use virtual backgrounds anymore. I have installed the virtual backgrounds app and tried to select a background from the selection displayed left hand in the meeting screen. Next, it tries to download the according packet, which fails with no specific error message/description: Download fehlgeschlagen/Download failed. I am using the German language with the latest version of the client on MAC OS 12.2.1, which has been reinstalled from the scratch. I don't think it matters, but I start Zoom with Firefox 97.0.1.
Has anyone else this problem or a solution? I need this feature urgently for data protection purposes,
Thanks for any kind of assistance in advance
@OliverD , are you able to load virtual backgrounds without using the Marketplace App? Click on the '^' by the video camera in the lower left, select 'Choose Virtual Background' and either select one of the defaults or upload a background image of your own.
If this resolves your problem, please click on 'Accept as Solution' below.
colegs, thank you very much for your reply. I used to use the virtual background since ages, the way you described it. But now it asks me to download the virtual background packet, which fails as described above.
Apparently there have been changes, at least in the MAC version of the client. It doesn't matter whether I try to use Virtual Backgrounds via the app or the traditional way. I have created two screenshots that show the problem.
"Can you uninstall/unassociate the application from your Zoom client?" How can this app be uninstalled?
as you can see it tries to download "something", which fails - even when I try to use the traditional backgrounds. The App I tried to install was(is "Virtual Backgrounds" which is under "Lifestyle".
G'morning, I have removed everything from Zoom from my computer, reinstalled the client. Uninstalled Virtual Backgrounds app in the Marketplace, but the behaviour remains the same as visible in the screenshot. When I select the traditional method for using virtual backgrounds in the client, a package is still supposed to be installed, which fails.
G'morning colegs, too bad the problem could not be solved. But I am convinced that it has some kind of conflict with the installation on my machine. Since Monday, I have a new MAC installed from scratch, where this problem no longer occurs. I took the opportunity to have a closer look at the Zoom options. I realized that I have only used a small part of the options.
Thanks for your support and all the best.