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since recent update my video camera isn't recognised by Zoom

schuklenk
Observer

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

1 REPLY 1

Freddi_G
Community Champion

Hello, sorry to hear you are having problems. Are you on a Windows PC or Mac? If you have run through basic troubleshooting of your webcam below such as:

  1. Restarting your PC
  2. Reconnecting the USB camera
  3. Ensuring another application is not taking control of the camera

I would try updating your driver directly from Logi here: https://support.logi.com/hc/en-au/articles/360024849133--Downloads-HD-Pro-Webcam-C920

 

That said, I am on the latest version of Zoom on my MacBook Pro and it works fine on my C920 and my Brio