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recordings

thejaka
Listener

error of playing recording

2 REPLIES 2

J-Zoom-ATL
Community Champion

@thejaka If you are receiving this error message, the recording plan may have expired. Please contact your account admin or the host who shared the recording. 

If this is your account, please reach out to our billing team via document: https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support 

RN
Zoom Moderator

Hi @thejaka you will need to re-purchase and subscribe to a pro plan type or higher to have access to your cloud recordings. 

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