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"You cannot review recording" error

rossj
Listener

An instructor shared a link to a zoom class recording via Canvas, but when I follow the link I get the message:

 

You cannot view this recording.
No permission.
 
It doesn't even offer a place to input the passcode she provided. Any ideas?
2 REPLIES 2

icrew
Listener

You'll probably get a faster response/resolution if you contact the IT helpdesk at your institution.

crchan123
Zoom Moderator
Zoom Moderator

Hi @rossj, welcome to the Zoom community!

 

It is likely that your instructor may have made the link private, which results in the message that you do not have permission to view it. I would suggest reaching out to your instructor and providing this article to help her change the share settings: https://support.zoom.us/hc/en-us/articles/205347605-Managing-and-sharing-cloud-recordings.

 

Hope this helps 😊