cancel
Showing results for 
Search instead for 
Did you mean: 

"You cannot review recording" error

rossj
Listener

An instructor shared a link to a zoom class recording via Canvas, but when I follow the link I get the message:

 

You cannot view this recording.
No permission.
 
It doesn't even offer a place to input the passcode she provided. Any ideas?
2 REPLIES 2

icrew
Attendee

You'll probably get a faster response/resolution if you contact the IT helpdesk at your institution.

crchan123
Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @rossj, welcome to the Zoom community!

 

It is likely that your instructor may have made the link private, which results in the message that you do not have permission to view it. I would suggest reaching out to your instructor and providing this article to help her change the share settings: https://support.zoom.us/hc/en-us/articles/205347605-Managing-and-sharing-cloud-recordings.

 

Hope this helps 😊