cancel
Showing results for 
Search instead for 
Did you mean: 

problem with download

JJH
Listener

Hello,

My zoom crashed while downloading the recording and I can't find the recording on my computer. Is there any way to recover it?

Thanks.

1 ACCEPTED SOLUTION

RN
Zoom Moderator
Zoom Moderator

Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

 

However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

 

Hope this helps! 

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

View solution in original post

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

 

However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

 

Hope this helps! 

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️