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Welcome to the Higher Education Community Forum!

The Higher Education community forum is a place for Zoom users to collaborate, seek support, and exchange knowledge in their success of using Zoom within the higher education industry.

Recent Activity


My recording has been "processing for 24 hours" .  Any suggestions?

gjouflas by Listener
  • 1 replies

Resolved! It is possible to change the text for SSO confirmation email?

Hello there, Our institution is planning adoption SSO for our students but would be much appreciated if we could customize the confirmation email. On Admin > Advanced > Branding > Emails tab it is possible to change some default emails, but I did not...

henio by Listener
  • 1 replies

Zoom Room PMI : direct access to a room possible ?

Hi everybodyWe are a school. And i would like to provide a unique access (PMI ?) to the room for the students.Is there a way to do that ? We have tested the solution provided on the support, but seems not to work.Please, if it is possible, give us th...

Zoom account tied to a Google account that no longer exists

Hi so my university email system recently moved from Google to Outlook, so technically my school Google account doesn't exist anymore. However I am invited to meetings through my university email, which for some reason is still tied to Google. Which ...

Issues sharing video with students overseas

I'm tutoring students overseas and one was unable to see my video on Hulu or on Amazon but he could hear it, is that because they are overseas or is something wrong with my laptop or sharing?Please help asap, as I have two more students I wanted to s...

BethSZ by Listener
  • 1 replies

change to education plan

I am a university students and used my university email address to sign up for zoom. However, I have ended up with a basic account, but I understand that I am entitled to an education account with unlimited minutes. How can I change my account?

External Speakers not working on Dell All-in-One 7480 & 7490

These are Windows 10 PCs. They are Dell All-in-One 7480 & 7490. When external speakers are used, there is no sound. The PCs are new and have been tested. The speakers work if Zoom is not being used. Zoom client was manually downloaded and installed o...

dcaldon by Listener
  • 1 replies