Higher Ed
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Cannot sign in after indicating "educator"

Hello,I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for a...

sxl2010 by Observer
  • 35 Views
  • 4 replies
  • 0 likes

Video Lag

I recently bought myself a new computer, and what I've noticed is that my zoom video is laggy. I have a really good computer that can handle a lot.:16 ram, lots of storage, and my WIFI is very good too. When I enter a zoom for class or make a small o...

closed caption

I've enabled the auto transcript a while ago, but idk why it got disabled itself, and I didn't realise that until I was looking for the transcript after the meeting ended. My cloud recording now do not have the auto transcript available, even though ...

Wong28 by Observer
  • 25 Views
  • 1 replies
  • 0 likes

Resolved! Switch between two accounts with same SSO domain

Hi, I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does...

Beca by Observer
  • 58 Views
  • 1 replies
  • 0 likes

Connecting Zoom To Bluejeans

My school uses Bluejeans for remote classrooms but as an Instructor I prefer Zoom. Can I connect the students on Bluejeans to my Zoom Room or do I need to join their bluejeans meeting room?

Clbmgr by Observer
  • 43 Views
  • 1 replies
  • 0 likes

screen sharing

When I share the whiteboard, it opens in a paused state, and the unpause button does not function. Does anyone know what can be wrong?

hfish by Observer
  • 26 Views
  • 1 replies
  • 0 likes

Audio issues during Zoom class

I teach ESL via Zoom. My students can hear me and I them without a problem. However, when I play an instructional audio on my computer, only I can hear it. Is there a way to allow my students to hear an audio file playing on my laptop?