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Zoom crashing when I share my share my screen

smtaillard
Listener

I have windows 10 and in the past few weeks zoom has been constantly crashing when I try to switch what screen my participants are seeing. Sometimes it will reconnect automatically, but there are times that it kicks me out of the meetings completely. Luckily I can reclaim my host status and continue the meeting. Any ideas on how to correct this? Thank you!

2 REPLIES 2

alporitz
Listener

I am having the same problem.  Someone told me to uncheck "Hardware Acceleration," but I cannot find that setting.  It is supposed to be in advanced video settings...

cmaloney
Listener

I just gave that a try! Thank you - we will see if it works the next time we have a large group 🙂 For the settings, it is in advanced, in the VIDEO ^ (settings) (advanced) - then I just unchecked video processing, receiving video & sending video.