You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I'm trying to find the correct settings to utilize Zoom as our virtual Writing Center. We have one tutor designated as a "greeter" each day log into the Zoom account, create the breakout rooms for all tutors on shift for the day, and make all incoming tutors co-hosts.
The issue we are running into is when a tutor tries logging into the account from a new device or location, they are required to verify themselves by checking the email address associated to the account. The central email account for the Writing Center is a gmail, which unfortunately has it's own 2-factor authentication that kicks a verification code to my own personal email. What this means is that any time a tutor is required to verify themselves to open the center, they need to contact me so I can check my email and give them a verification code to gain access to the gmail, so they can get another code to gain access to the Zoom account. This is a problem because I'm also a part-time instructor and am not always available to do this. Plus it's just several unnecessary steps that slow down the process of opening the center.
My question is: what sort of settings do other college tutoring centers or similar organizations use to allow multiple users the ability to open an account's personal meeting?
I have scoured the settings and am coming up empty handed and confused, and apparently my account type does not allow me the option to call support. I see that there is an "alternative hosts" option, but when attempting to add my tutors by their college-provided emails I get a pop up saying "only paid users can be added as alternative hosts," and I'm unsure why since their college accounts should be paid for.
Any tips or insight would be greatly appreciated!
Hey there, @ElijahD,
Hopefully you'll get some insight from some other educators, but in the meantime, I'll try to help you out.
First of all, the Alt Host not only has to be a paid account, but it must be on the same organizational account. If they are on a university account, and let's say for example you're on an account with a tutoring service... they can't be Alt Hosts for you. If on the other hand you are ALL on the same university's Zoom account, you should be able to, and I'd contact your Zoom Admin for assistance.
Next, it sounds to me like you are setting up the meeting, and it's technically "your meeting", but frequently someone else needs to be the meeting host -- as an example, you can't be there every day, but you want the same meeting ID to be there so all the students can easily join. Your best bet in this case is to use the Host Key feature, where you share the special "host key" the other potential hosts, and they can "claim host" once they enter the meeting.
There are several other things to know about Host Key:
Lastly, sharing Zoom account credentials (username and password) is against Zoom's Terms and Conditions. I know... "lot's of people do it", which is why the additional account confirmation processes are being put into place by Zoom.