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When connected to a Bluetooth speaker or headset, I cannot switch the audio to Stereo mode even after checking the stereo options under settings.
The AG/ Realtek audio output is very loud even after turning down the volume under zoom settings and on my laptop.
May I know how I can switch to the stereo mode to control audio from my headset and have a better sound quality?
Try going to your Windows Sounds Settings, then Sounds Control Panel.
Look for your Bluetooth device under Playback devices and ensure it is not configured as a Communications Device. You can also double-click it there and go to Advanced and ensure you have a 2-channel format selected.