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unable to switch to Stereo mode

Viess
Listener

When connected to a Bluetooth speaker or headset, I cannot switch the audio to Stereo mode even after checking the stereo options under settings. 

 

The AG/ Realtek audio output is very loud even after turning down the volume under zoom settings and on my laptop. 

 

May I know how I can switch to the stereo mode to control audio from my headset and have a better sound quality? 

 

3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @Viess 

 

What type of computer or device are you using?

 

Rupert

Hi Rupert

 

I am using a Sony WF-1000XM3 wireless earbuds and connecting to Dell Latitude 5410 laptop.

Rupert
Community Champion | Customer
Community Champion | Customer

Try going to your Windows Sounds Settings, then Sounds Control Panel.

 

Look for your Bluetooth device under Playback devices and ensure it is not configured as a Communications Device.  You can also double-click it there and go to Advanced and ensure you have a 2-channel format selected.