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Hi @cc2 ,
Welcome to Zoom Community!
Does the issue happen to everyone or just a specific user? If just a specific user, are you able to ask the user to test on a different machine? If this happens to everyone, I would suggest you open a support ticket at https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support
Hi @cboothja ,
Thanks for the clarification.
Can you please confirm you used "Copy Invitation" button (as showing in screenshot) other than manually copy the registration link and send out to your meeting participants?
If you did use "Copy Invitation", please open a ticket with our support team to investigate this issue further. It is because due to the nature of this issue, we need to get more details about the meeting and your account information which we cannot disclose on this community. Appreciated your understanding!
I'm having the same problem. I sent out a clickable registration button in an e-newsletter and a few people have reported that it takes them to the registration screen but won't allow them to register. We have 66 other people who have registered successfully. Could this be an incompatibility issue with the browser they're using or do they need to clear their cache?
We have seen the same issue. The issue that we see is that when users register from their mobile device for a Zoom Meeting with the Zoom app installed, they can register and then it takes them directly into Zoom meeting even though the meeting is scheduled for a future data. The confirmation email is not sent by Zoom. I had to go into the Zoom meeting, select the registrations, and resend the confirmation email to ensure they receive a Zoom meeting email.
Check for whitespace in the link. I had the same issue when I sent out a mailer and added whitespace by accident. The link seems normal but the registration didn't work and as soon as I removed the whitespace and sent out the mailer again it worked one hundred percent with no issues.
When I sent out a mailchimp mailer, I accidentally added whitespace which made the registration button not work. So if you sent out a mailer or sent it in some other way please check and make sure the link has no whitespace. It will take you to the proper page and everything but the registration button does not work.