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Zoom Webinar participant limit

jfd
Listener

Hi, we have a Zoom Webinar license with 500 participant limit.

 

We recently did a Webinar and when we reach a total of 25 participant (including panelist), no more attendee were able to join.  Did we accidently put a 25 participant limit in our Webinar ?  Is there a maximimum limit of 25 participant elswhere in our account ?  When a participant left,  another participant were able to get in.

 

Thanks.

2 REPLIES 2

Ray_Harwood
Collaborator

Hi, @jfd –

 

Your situation is certainly unusual. I’ve never seen or heard of this before, and would require some research into your account. 

 

Unfortunately the volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:

https://support.zoom.us/hc/en-us/requests/new 

 

Be sure to include the date and meeting ID of your event. 


Ray - "Old Desert Lizard" / GoodClix.com
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jfd
Listener

Thanks Ray!