Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-09-19 03:00 PM
Hi everyone,
I recorded a Zoom webinar yesterday and tried to save it locally to my external hard drive. The folder is empty! Is there a way to go back and find it on Zoom so that I can save it to my hard drive?
Solved! Go to Solution.
2022-09-20 11:21 AM
Hi @swhisonant ! Can you confirm the location of the recording:
To check where the recording folder was created, please follow the steps:
If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:
After you confirm the location, you will need to convert the recording manually by double-clicking on file double_click_to_convert_01.zoom.
Keep me posted!
Carla,
Zoom Community Team
2022-09-19 07:47 PM
Hi @swhinsonant, welcome to the Zoom community! I would suggest reviewing this article on how to locate your local recording. If after reviewing this article you are still unable to find your recording please let me know. I can assist further.
Referenced article: Finding and viewing your local recording
Carla,
Zoom Community Team
Please click Accept as Solution if you found this reply helpful. Thank you!
2022-09-20 11:15 AM
Hi Carla! Unfortunately, I still cannot find it. Are you able to assist further? I don't want to have to re-record this entire class if I don't have to and I have my fingers crossed that the recording exists *somewhere*.
Thank you!
2022-09-20 11:21 AM
Hi @swhisonant ! Can you confirm the location of the recording:
To check where the recording folder was created, please follow the steps:
If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:
After you confirm the location, you will need to convert the recording manually by double-clicking on file double_click_to_convert_01.zoom.
Keep me posted!
Carla,
Zoom Community Team
2023-02-06 07:47 PM
I have reviewed the suggested article. I have uninstalled Zoom from Windows 10 and reinstalled it. Local Recording is working but I cannot change the default file location for the recordings. The following instruction from the article does not work because under Recordings-Local Recording there is no option for file location.
You can find your default recording location for local recordings in your Zoom client settings.
Recording.
2022-09-20 03:48 PM
OMG that worked! Thank you so much!
2022-09-21 08:12 AM
Very happy to hear that @swhisonant ! If you dont mind, could you please click Accept as Solution on my previous reply so that others with a similar question can easily find your post and solution? Thank you!
Carla,
Zoom Community Team
2022-09-21 08:28 AM
Done! I hope this solution helps someone else as much as it helped me. Have a great day!