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Browse Backgrounds2022-11-02 10:35 AM
Hi there,
Here's the situation I find myself in with Zoom Webinar.
In the Email Settings of the Webinar, I configured the Follow-up Email to Attendees/Absentees settings to say "Send 6 days after the scheduled end date" after the webinar had concluded. The 6 days option would have landed it on the day I configured it, meaning the follow up email was meant to go out that day.
I've been notified that the follow up email has not gone out to registrants. I tried looking on Zoom Support and found these instructions below. However, whenever I log into Zoom Events per the instructions, it says I have no previous events at all.
As a side note: I purchased the one-month Zoom Webinar add-on, as opposed to a monthly subscription. I'm unsure if this has anything to do with my current situation.
I tried to find the solution on Zoom Support. These are the instructions I found: https://support.zoom.us/hc/en-us/articles/4403108424973-Sending-an-event-wide-message-in-Zoom-Events
Specifically these instructions:
To send an event-wide message to all registrants after an event has ended:
Can you help me understand the following:
Solved! Go to Solution.
2022-11-03 09:29 AM - edited 2022-11-03 09:35 AM
Hello Catoz,
Thank you for your questions!
1. It is best to configure follow-up emails before you host the webinar. The email is triggered based on the time frame selected (6 days), and it will go out at the same time the webinar was scheduled to begin. For example, if you scheduled the webinar for today at 1 PM and choose to send the follow-up email one day after the scheduled end date, the follow-up email will be sent at approximately 1 PM tomorrow.
So it's possible you missed that time frame when you set it to 6 days. You were ok on the day, but the time had already passed.
2. You would only have previous events listed there if you have a Zoom Events license and scheduled the webinar through the Events portal. Given you have the Webinar license, which is within the regular Zoom web portal, your webinar should be listed in Webinars > Previous Webinars.
3. For this particular webinar, since you may have missed the time window, you would need to send the email manually through whatever email client/service you use. You can generate an attendee report and sort by who attended and didn't.
I hope this helps! Please remember to click "Accept as Solution" if this answers your questions. Thank you!
2022-11-03 09:29 AM - edited 2022-11-03 09:35 AM
Hello Catoz,
Thank you for your questions!
1. It is best to configure follow-up emails before you host the webinar. The email is triggered based on the time frame selected (6 days), and it will go out at the same time the webinar was scheduled to begin. For example, if you scheduled the webinar for today at 1 PM and choose to send the follow-up email one day after the scheduled end date, the follow-up email will be sent at approximately 1 PM tomorrow.
So it's possible you missed that time frame when you set it to 6 days. You were ok on the day, but the time had already passed.
2. You would only have previous events listed there if you have a Zoom Events license and scheduled the webinar through the Events portal. Given you have the Webinar license, which is within the regular Zoom web portal, your webinar should be listed in Webinars > Previous Webinars.
3. For this particular webinar, since you may have missed the time window, you would need to send the email manually through whatever email client/service you use. You can generate an attendee report and sort by who attended and didn't.
I hope this helps! Please remember to click "Accept as Solution" if this answers your questions. Thank you!