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We have found that some users can share their presentation backstage in a Event webinar and it will continue to be shared once the webinar has been started but some users cannot, they have to re-share their presentations once the webinar is LIVE. These users have confirmed that they are at the current version of Zoom. We can't figure out what the problem might be and need to be clear in our instructions to presenters in large upcoming event.. I did search the Zoom Support pages and Community but wasn't able to find anything. Any help would be appreciated!
Any Screen Share initiated in Backstage is only visible Backstage. If you want a Screen Share visible “onstage” at the beginning of a Webinar, someone has to go “onstage” before clicking the blue Start Webinar button and initiate the Screen Share there.
Any Screen Share in progress Backstage will be stopped if the user sharing moves to “onstage”.… same when sharing onstage if the sharer moves to Backstage.