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Webinar wallpaper: There is a black frame around my custom wallpaper


Hello, I found that there is a black frame around my custom wallpaper and it looks ugly. 


During the test, I used Zoom for Windows on a laptop PC with 1920x1080 resolution.
The meeting window is full screen, however, my custom wallpaper is not actually full screen.

As you can see from the attached picture, there is a black frame around.

In the picture of Zoom Webinar's introduction page, the wallpaper is pretty much full screen and ideal for me.
Please help me to solve the problem, thank you!


Listener | Zoom Employee
Listener | Zoom Employee

Removing the tool bar below the video  is user preference setting, the top bar is part of the OS control menu.  If you prefer a cleaner look, turn off "Always Show Meeting Controls"



How does this answer the question? I am confused. This has never been an issue before. Now we have to assume people know how to turn off meeting controls in order to see a full screen of wallpaper?

Hi Lennie,

Thanks for your reply, but it's not helpful.

The black frame still exists and hope you can help me to solve the problem.


I am having the same issue. See my post re: this issue and the profile pic.

Hi Librarycat,

I checked your post, we do have the same issue.

Glad to know that the wallpaper used to fill the entire screen, I wish Zoom can fix the problem ASAP.