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Webinar Preview Email say, "Hi User Name" vs. actual attendee/absentee name

slindamood
Listener

I'm sending a post-webinar email to attendees and absentees, but the Preview Email is not registering the recipient name. Instead, it says, "Hi User Name."  What am I doing wrong?

1 ACCEPTED SOLUTION

RN
Zoom Moderator
Zoom Moderator

Hi @slindamood this is by default (after testing), the email variables are defaulted into your webinar email templates and seem to be displaying 'Hi User Name', when you send yourself an email. From an attendee standpoint, however, they will see their registrant name. 

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1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hi @slindamood this is by default (after testing), the email variables are defaulted into your webinar email templates and seem to be displaying 'Hi User Name', when you send yourself an email. From an attendee standpoint, however, they will see their registrant name. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!