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2023-01-19 08:54 AM
One of our Zoom users has scheduled an important webinar. She added multiple alternate hosts to the webinar, but none of them received the invitation email. Resending the invitation also does not work, although Zoom gives a message indicating the invitation was sent. Invitations are not in people's individual junk mail, nor caught by our corporate spam. Checking the email system shows the messages never arrived. However, other scheduled webinars' alternate host invitations work correctly. It's just this one critical webinar having a problem.
- Will an alternate host be able to start the meeting from the link that went to regular attendees, or does the alternate host invitation send a special link they need?
-Any ideas what could be causing the invitations not to be sent/delivered correctly? It's not an issue with our corporate email system.
2023-01-21 11:36 PM
Welcome to the Zoom Community, @lpeabody-park.
See this Zoom Support article on Alternative Hosts:
Especially note the following in the Limitations section:
If you do not send them an invitation via Email like you would any other attendee, just know that they won't receive it directly from Zoom. YOU have to send the meeting link to Alternate Hosts; that's the way it's designed.