Webinar Advanced Share Video with Share Audio Stopped Working Mid Session

[Jennifer22]

We experienced a challenge mid-session during a webinar, where the Advanced Share advance video audio option was grayed out. We had used the feature earlier in the session, but when we wanted to use it again, the host and co-host did not have an option to share video audio. No settings were changed, and it started working again after some time, adding another co-host without changing settings. Has anyone else experienced this or thoughts? Thank you. 

[DanaCSM]

Hi Jennifer, 

so sorry to hear about this. Sounds like something didn't work right here. In case you ever encounter issues such as this one in the future I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can always open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Sorry again for any troubles!

Best regards,

Dana