Webinar 500 price change renewal complaint

[qmcmullen]

So last year I paid $1,400 for a webinar 500 attendee package.

During the year I received a 'free upgrade' to 1000 attendees.  I don't need it, but fine.

When I auto-renewed I noticed it renewed for $1,400 for 1000 attendees.  Then I looked at the current price list, and I see that zoom has dropped the price of the 500 attendee webinar package from $1,400 to $690.

So now, I'm one day into a new contract period (but haven't actually paid yet, because the auto-renewal credit card changed).  Typically I find Zoom to be a great product, but it seems they have little interest in talking with customers.  Should I try to email support/sales and ask them to downgrade me to 500 attendee plan and save me $710?  Or will they just say "sorry, you're already renewed, we can't downgrade you until next year."  It would be hassle to actually cancel my account and create a new one, since we have webinar templates, etc. saved.

If I use the website to attempt to downgrade, it won't do it, because I'm one day into the new contract period, and Zoom says I owe them money.

Am I the only one who failed to notice that this "free upgrade to 1,000 attendees" meant that I would automatically renew at the 1,000 attendee level, at a cost that is double the new 500 attendee cost?

[Mr_Zoomtastic · Accepted solution]

Hi @qmcmullen 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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