Volume goes down by itself

[spinon]

After updating my Zoom to Windos Version: 5.11.1 (6602) and using the English-Spanish intepretation channel to speak (to interpret in a meeting), my sound volume drops gradually to the point of even being almost muted. My interpreter colleagues were all OK, it only happened in my channel. I am using a Sennheiser SC165-Jack3,5  headset. It had never happened to me before and I was thinking if it could be due to the software updating, Could anyone help me to fix this?

[DanaCSM]

Hi there, 

sorry to hear about this. For this I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana