You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
My account has two webinar licenses. I need to upgrade one to accommodate more participants, but I want to leave the other at the lower level. I can't figure out how to do this through the billing page in Zoom. Any advice?
Hey, @timlonggr –
So you have two Webinar add-ons at the nominal 500 attended level, and each one is assigned to a different user. Now, you want one of those users to have a larger Webinar license.
I thought I had an answer for you, but looks like what I thought was wrong. I can’t find a definitive Zoom Support article on the process, and the Zoom Events license I have just has a check mark next to it. I’ll continue looking to see if I find something.
In the meantime, try having your Admin go to Admin / User Management / Users, and click Edit next to the user you want to upgrade. see if there is something there next to the signed Webinar add-on you can click to upgrade one license to the level you need.
I'd love to help you more directly, but us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. I recommend submitting a Support Ticket to Zoom staff at:
As I've said on occasion... if they can't help you, we're all in trouble! 😁