My account has two webinar licenses. I need to upgrade one to accommodate more participants, but I want to leave the other at the lower level. I can't figure out how to do this through the billing page in Zoom. Any advice?
So you have two Webinar add-ons at the nominal 500 attended level, and each one is assigned to a different user. Now, you want one of those users to have a larger Webinar license.
I thought I had an answer for you, but looks like what I thought was wrong. I can’t find a definitive Zoom Support article on the process, and the Zoom Events license I have just has a check mark next to it. I’ll continue looking to see if I find something.
In the meantime, try having your Admin go to Admin / User Management / Users, and click Edit next to the user you want to upgrade. see if there is something there next to the signed Webinar add-on you can click to upgrade one license to the level you need.
I'd love to help you more directly, but us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. I recommend submitting a Support Ticket to Zoom staff at: