Screens gets cut off 4:3 instead of 16:9

[DominiqueCuy]

I'm using the Vaddio AV Bridge MatrixMix to stream different camera's in my auditorium in combination with Zoom Webinars. The video and Powerpoints all are presented perfectly on the screens and ledwall (16:9). In the Zoom meeting or Webinar, we see that the picture gets cut from the top/buttom and left and right, more like 4:3 format. What can be the cause? Any help please.

[Rupert]

Hi @DominiqueCuy 

How are you connecting your Vaddio AV Bridge Matrix to Zoom? Is this a USB-UVC interface, presenting as a camera source to a Zoom Client, or a Zoom Room, or a Connector?

If it's USB to a Zoom Client, I would recommend checking the Video settings in the Zoom client app and ensuring HD and Original Ratio are checked. Or try toggling Ratio off, if it is already checked.

[DominiqueCuy]

as you hopefully can see, the screen is cut off as shown in the preview window, tried all settings.

Any help would be appreciated.