Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-04-28 10:31 PM
The instructions for sharing Apple Keynote slideshows on Zoom have changed. The latest version (12.0), no longer has the Preference option "Allow Mission Control, Dashboard and others to use the screen," which is one of the key instructions on this page: https://support.zoom.us/hc/en-us/articles/201362963-Screen-sharing-a-Keynote-presentation.
So, what do I do now to share my screen on Zoom?
2022-05-01 10:47 AM
I have the same problem, did you find a solution by any chance? I'm giving my first Keynote over Zoom next week so am currently a bit stuffed!
Thanks in advance.
2022-05-01 06:21 PM
No, not yet. Frustrating.
2022-05-08 01:16 PM
I am saving Keynote to PPT temporarily hoping I can get PPT on Zoom. Good thing about Keynote is that you can save It as PPT - just not sure how well the transition iwill work
2022-06-06 08:25 AM
Same problem. Can you please let us know how to use keynote on Zoom? Keynote 12.0 no longer has the mission control option.
2022-06-09 05:45 AM
Upgrading the zoom client to the latest version may solve the problem. I unfortunately encountered the same issue using Keynote 11.1 (no option for checking the Mission Control box). Share Screen would automatically switch to "screen sharing paused" mode after pressing the slide presentation in Keynote. In checking for updates in the Zoom app, I found a new version (5.10.7) was available and seems to have solved the problem after the install. Hope it helps!
2022-06-09 06:00 AM
Thank you. I'll check it out! In a crunch, I used the workaround of exporting to pdf and then screen sharing.
2022-06-09 06:20 AM
Great - I hope it works! Unfortunately, the pdf option didn't work for me due to the many animations and builds in the slides. In my case, exporting to a self-playing movie would probably work, but I didn't think of it in time 😕 Good luck!
2022-07-15 09:52 AM
Had the same problem. Tried upgrading Zoom, with no luck. The Zoom page still says to use the "Allow Mission Control, Dashboard and others to use the screen” option, but...it isn’t in Keynote Preferences anymore!
However, trying to solve the problem, I found that the “Allow app switching when presenting” option in Preferences, when rolled over, says roughly just that. Clicked, tested, solved.
2022-07-20 12:17 AM
Hovering over the “Allow app switching when presenting” control it mentions "Mission Control, Launchpad and other apps." So maybe this is just the original preference item renamed?
2022-07-15 10:03 AM
Thank you!
2022-07-19 09:39 AM
But wait, there's more! I tried again, prepping for a workshop and session. Two decks didn't work, one did!?!?! After a bit of frogging around, it turns out that the 'hide extension' setting on the keynote file needs to be ticked! Once I did that, all three decks worked. So it's not only the new option in preferences, but also the file extension. Weird; not sure if it's an Apple or Zoom thing, but at least there's a solution.
2022-07-21 01:02 AM
But . . . where is the 'hide extension' setting? Aaargh!
2022-08-31 01:01 PM
This didn't work for me, with or without the "hide extension" check.
(it's in the "get info" for the file for others who want to try this.)
2022-10-30 07:20 AM
Still not working with me - even with hide extension checked.
2023-03-14 09:38 AM
Hello all,
For those who never managed to get it working correctly... there is another option to take into account. It's a rather obvious one, but I lost half an hour to figure it out, so I guess I could share my experience...
In Keynote, before launching the presentation (i.e. while still in 'editing' mode), the Play menu has an additional option, a checkbox that is, by default, In Full Screen. Check In Window instead.
This should separate Keynote in 3 windows: the editing window (where you were), the presentation window (which 'usually' is on a Full Screen, but now becomes a 'normal' window), and the Presenter Display window (!). From Zoom, when sharing windows, now you can just share the presentation window, and even have the Presenter Display open — it won't be shared via Zoom! — so you can keep track on the presentation.
Needless to say, this is after selecting the Keynote Preferences, Slideshow tab and enabling Allow app switching when presenting, as said above on this thread.
I have no idea if the issue about hiding/unhiding the extension still applies or not, but my guess is that it's not needed.
2023-05-11 07:00 AM
Worked like a charm. Thanks!