Require participant ID for call-in from webinar?

[LisaSp]

We conduct training webinars, and we notice that attendees who encounter computer audio issues and decide to switch to joining by phone instead are allowed to skip entering the participant ID shown on the screen when they call in. (The phone instructions say "... Enter your participant ID followed by pound. Otherwise, just press pound.")

If the attendee skips entering their participant ID, they are listed twice in the attendee panel--once under their computer-based session and again with their phone number. They're also listed twice in any post-webinar attendee reports.

Finally, with hundreds of attendees in a training webinar, it poses potential security issues by making it difficult for the host to fully remove an attendee who has called in (both instances of the attendee), because there's no way to determine which phone number is associated with their computer session in the attendee list.

So, if an attendee is joining by phone after they have joined a webinar, we want to require them to enter the participant ID.  Is there a webinar-level or Zoom account-level setting that would allow us to require the participant ID for such attendees? In other words, we don't want the attendee to hear the "Otherwise, just press pound" statement in the recorded phone instruction.

(We are aware that attendees who call in before joining the Zoom by computer won't have a participant ID to enter, so this issue doesn't apply to them. However, we think the majority of attendees probably click the link to join before calling in.) 

Thank you in advance for any guidance,
Lisa

[jaredallen · Accepted solution]

Hi @LisaSp, welcome to the Zoom Community.

Unfortunately, this feature is not currently available.

At this time, all feature requests are managed within our https://zoom.us/feed submission form. We encourage you to submit this idea there, where the information will then be passed along to the relevant product team for review. 

Thank you for sharing your feedback.

[LisaSp]

Hi @jaredallen! Thank you for your response and advice. I'll do that now. 

Best regards,

Lisa

[jaredallen]

Thanks @LisaSp

Hopefully, this feature will be considered for a future product version.

Is there anything else I can help you with? If not, can you please accept the solution?

[TDungan]

Hi there,

Has this item been addressed?  I see the original interaction was over a year ago, hoping that there is some level of security for calling in to a webinar.

Thanks!