Paid Webinar Account but Asked to Upgrade From Free

[Janetk1]

I have a paid webinar account (monthly) but the webinar page shows a warning at the top: "Your free trial will expire in 5 days and you will lose your scheduled webinars and relevant reports. Upgrade now to a paid plan to keep using webinar features." Why is the warning there if it's a paid plan and not a free trial?

[crchan123]

Hi @Janetk1, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your situation. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, don't forget to mark the Accept as Solution button below!