Showing results for 
Search instead for 
Did you mean: 

Missing Zoom Webinar Cloud Recording


Webinar Link 

Passcode: ^S^Z7Vhi
This was the link and passcode to a past webinar we had recorded to the cloud that is now seemingly gone forever. We had completed a merger and needed to buy a new Zoom account. Is there any way to recover this?
Thank you!

Community Champion | Customer
Community Champion | Customer

Hi, @akjames47 --


I highly recommend you contact Zoom Support Staff directly with a support ticket here: 

Or if you are a Business, Enterprise, or other large account, have your Account Admin contact your assigned customer manager by phone.  You will want this taken care of quickly.


We volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.

Ray - Need cost-effective Zoom Events Help? Visit
Please click Accept As Solution if this helped you !

Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @akjames47! If the reply posted by @Ray_Harwood is helpful, don't forget to click the Accept as Solution button below 😊