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Live streaming to Facebook Page not working

Nuyon
Listener

I used to stream to my facebook page, but since last week I've not been able to stream to my active page as I the drop down like is not showing my active page.

Instead the drop down list were showing the inactive pages .

 

What has changed ?   and what do I need to do to be able to stream to my active page again ?

 

 

2 ACCEPTED SOLUTIONS

CarlaA
Zoom Moderator
Zoom Moderator

Hi everyone! I am happy to hear that the issue seems to be resolved for some of you. It may have been a temporary glitch in connection with Zoom and Facebook. Nonetheless, I'm sorry for the inconvenience this has caused you. 

 

If you are still experiencing issues with Facebook Livestream, please clear your browser's cache and cookies and see if this resolves the issue. In case you've already done so, you might want to consider trying a different browser to see if that resolves the issue. Additionally, just to ensure everything is in order,  kindly confirm whether Zoom has been blocked in the Facebook page settings. You can refer to the screenshot I've attached below for guidance.

image (3).png

 

Thank you al for your contributions to the community! I hope this helps 🙂


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

Please launch the meeting livestream: Live on Facebook in your meeting controls, on the configuration page please click on Facebook security settings.

 

Please launch the meeting livestream: Live on Facebook in your meeting controls, on the configuration page please click on Facebook security settings.

LordKaizilla_0-1708389316038.png

 

 on the next window click on Edit access.

LordKaizilla_1-1708389316088.png

 

It will now show you a window with the list of your Facebook Groups and make sure the group you’re looking for is enabled, if it is showing as enabled please toggle disable/re-enable button. 

LordKaizilla_2-1708389316267.png

 

 

 

View solution in original post

60 REPLIES 60

Having the same issue since Feb 8th. I've erased Chrome's cache, tried live streaming with Microsoft Edge, reinstalled the zoom app but the problem persists.

Please launch the meeting livestream: Live on Facebook in your meeting controls, on the configuration page please click on Facebook security settings.

 

Please launch the meeting livestream: Live on Facebook in your meeting controls, on the configuration page please click on Facebook security settings.

LordKaizilla_0-1708389316038.png

 

 on the next window click on Edit access.

LordKaizilla_1-1708389316088.png

 

It will now show you a window with the list of your Facebook Groups and make sure the group you’re looking for is enabled, if it is showing as enabled please toggle disable/re-enable button. 

LordKaizilla_2-1708389316267.png

 

 

 

Still not resolved 

ARE you reading the posts?

This is about PAGES not about groups.

What you posted is about rights for group streaming

I have no problem streaming to FB groups. The problem is that some of my FB pages are missing from the list of options for live transmission. I did some digging on FB and reazied that Zoom is only showing me the FB pages that appear on Meta Business Suit as My Personal Assets (mostly others' FB pages where I am added in certain role) . The ones which appear as Business Assets of my Page (these are the pages I own and created), do not appear as options at Zoom. Wondering if anyone else observed this and found any solution?

Still having this isse, YES! 😞

Frustrating

bgillmer
Listener

I switched to using Restream.io for broadcasts to Facebook.  It looks and works much better.

Are you able to have multiple participants on screen at the same time? Does it record audio and video for uploads to other platforms? 

Yes, it has a studio for adding participants, video, presentations, graphics.  You can record, stream, etc. Pretty customizable.  I am not sure of the limit on the number of participants.  I ended up using this mostly for recording podcasts.

CMorrison
Listener | Zoom Partner
Listener | Zoom Partner

Hi there.  I'm glad that it's working for you. It's just so frustrating because I am already paying for Zoom pro.  I shouldn't have to pay for another streaming service too.  😑

same here 😞

Sarahng
Listener | Zoom Partner
Listener | Zoom Partner

I faced the same issues too, anyone solve this problem of why zoom cannot FB live to the page instead of timeline ? 

I have been on a run around with zoom on this now for weeks. They have zero solutions. The stream key doesn’t work now either. Hope they resolve this soon. 

1Dee
Listener

I am facing same issue since more than a month. Tried everything support tells me. But suddenly the page is not seen in the drop down. I changed nothing.  Really need a solution! 

trishamcgrady
Listener

same issue for me. uninstalled and reinstalled, didn't fix it. Since 25th Feb 24

 

SarahEggleston
Listener

I am once again experiencing this issue. It's incredibly frustrating. I hope it is addressed soon. Streaming to my business page is the ONLY reason I pay for Zoom. It hasn't worked for weeks now and I'm about ready to cancel my subscription.

HZ2
Listener

I used these instructions and it worked.
https://www.youtube.com/watch?v=d6y0vRyXcj8
Please let me know if that works for you.

It didn't work for me, I don't see a page that looks like that on Facebook. When I click Live, it just shows my past lives, no place to set the parameters... dang it.

 

Thanks anyway!

 

DonSTL
Listener

i having this same problem again...the Facebook page has disappeared from my dropdown list of pages available. I have livestreamed from ZOOM to this FB many times. The issue comes/goes with no changes being made on my side.  I have tried every solution suggested and nothing seems to work.  This includes using Chrome browser, clearing my cache, checking my Facebook permissions (clicking/unclicking everything), confirming my ZOOM permissions, etc.   Can anyone assist?

This is how I solved the problem with no assistance from Zoom. I created a new FB account using an email address not connected to my previous one. It was a Yahoo email I rarely check and only use when someone requires an email and I don't want to give them my active account. I then added that page as an admin on the FB business page from which I Zoom, giving the new account complete access to everything.  Once the process was completed and I accepted the invite to admin, I was able to live stream from the business page with no problem. It was suggested by my tech person. Not sure if Zoom will ever resolve the issue but this fix works.

DonSTL
Listener

Thank you!!