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Japanese emails being supressed?

Andrew_Olson
Listener

Our Japan team recently held a webinar and in the attendance report, there are no email addresses, just names, and attendance statistics (join time, session length, etc).  The email column is completely blank, except our our company employees. All external emails are missing. 

 

Are emails being suppressed by zoom? 

 

Is this in response to the new privacy laws going into effect next month in Japan?

7 REPLIES 7

Stefan-Szczuka
Listener

Hello Andrew, we are having the same problem and we are based in Europe.

Since last week the email colum of the webinar attendee reports is empty.

Only Webinar-speakers that are registered with a personal invitation-link have their email appear in the report.

All other "normal" attendess don't get their emails to appear in the report.

 

I don't think that has anything to do with a privacy requirement, this might be a bug on zoom's side...

Maybe anyone from zoom can elaborate?

 

Greetings from Germany,

Stefan.

 

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, guys. I believe it is related to this:

 

As part of our continuous efforts to implement best-in-class privacy and security practices for all users, starting March 1, 2022 Zoom will remove email addresses for users flagged as guests from Account Reports and Dashboards unless they meet any of the conditions listed below. Email addresses of users on your own account will continue to be shared with your organization, as usual.

From https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-changes 

ZzZz

Thanks for the link, however, in that post it says, 

  • If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar.

So, we should see the emails, yes?

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, @Andrew_Olson yes, you are correct.

If the registration flow was followed correctly and still there are no emails in the report, then I would advise to reach out to Zoom support.

You can find information on how to reach them, through here: https://support.zoom.us/hc/en-us/articles/201362003 

ZzZz

Hi! Same here, all our attendees get the same link to join the webinar, so "no registration required".

When joining, zoom does ask for a name and an email.

However all paricipants are being logged without any email in the reports...

CPDevents
Listener

Hello,

Also experiencing this issue, despite having an Eventbrite integration, which shares all Eventbrite attendee registrations with with Zoom (and also used to automatically check-in attendees who attended our Zoom webinar in Eventbrite). 

On this basis, we should also be meeting this point, as listed in the March 2022 update:

"In addition, you will continue to see email addresses included in your Reports and Dashboard for the following groups:

  • If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar."

This is really disruptive and extremely disappointing.

To any users who have an integration, such as with Eventbrite, or an other platform:

  • If your registrations on an external system are not longer being acknowledged by Zoom since the 1st of March 2022, turn on registration on the Zoom meeting/webinar (with no additional required fields, as these cannot be matched). 
  • This will mean Zoom no longer ignores the registrant information fed by your platform of choice. 
  • Once registration is enabled, you will once again be able to see:
  • (A) registrant numbers leading up to your event on Zoom, and
  • (B) capture attendee emails in your attendee reports.

The above is how you can comply with the first point listed in the March 2022 update:

"[...] you will continue to see email addresses included in your Reports and Dashboard for the following groups:

  • If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar."

 

It's very simple and should have been communicated to integration users much earlier.

 

For anyone worried about enabling registration on the Zoom webinar/meeting - this does not mean your attendee is asked to register on your platform of choice and then again on Zoom. It simply enables Zoom to use the registration information already collected by your platform.