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Facebook Live Streaming on Zoom

chensx1
Listener

Hi, I am having trouble using Zoom to livestream into my Facebook group.  I receive this message: "Unable to access your Facebook account. Try logging into Facebook again. (4,922)"  I used to be able to do this, but I'm wondering if there was an update and now it's not working.  I do have a different sign-in email from my Zoom account from my Facebook account.  Any insight into how to set this up would be appreciated! 

1 ACCEPTED SOLUTION

Donalee
Listener

I was able to get this fixed.   I had to uninstall the zoom app and reload it.... all works fine now.   

 

View solution in original post

13 REPLIES 13

Donalee
Listener

I am having this same issue..... It worked earlier today and now I keep getting this same message.... Any HELP is so appreciated.  

 

Donalee
Listener

I was able to get this fixed.   I had to uninstall the zoom app and reload it.... all works fine now.   

 

Same issue for me today....out of the blue this happened.

I'm on a mac and use safari or chrome to access zoom. I couldn't find the zoom ap in the ap store

 

chensx1
Listener

@Donalee   I tried that, and it worked!  Thank you -- sometimes it's just the smallest fixes!  

crchan123
Zoom Moderator
Zoom Moderator

@Donalee and @chensx1 glad you both got the issue fixed! 

Donalee
Listener

and it keeps showing up again and again.    There is a glitch in the system.  I stream to YouTube fine.... But One I see the setup for FB is there...... then come back later to access it... It falls away again and I end up streaming to YouTube or recording -because I do not have time to reload again.   With every reload I lose my backgrounds and have to reinstall them.   

Any help from Zoom here?

 

CaroAl
Listener

I'm getting this message again and again " (#200) Subject does not have permission to create live video on this group ", I'm only able to stream a live video on my facebook feed and on a fb page, but not on my private group

Help please

@ Carol.---I'm not able to stream to FB - at all -   the error message says try again later.   This glitch has nothing to do with where I stream  it on FB - It's FB period.    When I delete the app and reload it appears to be working because at the first peak - I see I can chose where to stream live on FB -   but minutes or hours (not matter) later when I am ready to go live.....  I get the error message - try again later.    

 

Thank you Donalee... I received some help and discovered that, when in the zoom meeting, don't chose the "Facebook" option but the last one (I don't remember the name now, but it goes like "personal or private streaming" or something like that. When you chose this option, the page on the browser is slightly different and it requests that you enter 2 URL addresses and one password, which you'll find on the group post itself (you have to have facebook open on another tab of the browser, and there you have to be in the group, you have to have the "live stream" clicked, "now"... there you can find the 2 URLs and the one password from where you copy and paste on the other tab previously opened by zoom.

 

It works the first time you try. If you close the live streaming and want to do it again, you'll have to do it from a new zoom meeting. Hope it helps (it took me all day to understand what was going on and I couldn't find the info anywhere, I really got a miracle lol an angel saved me! lol lol)

ov10fac
Listener

I have tried everything recommended here and nothing works.  Any help greatly appreciated.

 

melaniehuggard
Listener

Same here. Need help with this. 

gerrymulvenna
Listener

I get the same issue every time I try to livestream zoom to Facebook:

Unable to access your Facebook account. Try logging into Facebook again. (4,922)

If I kept retrying I would hit the same obstacle, BUT if I close any Facebook browser tabs that were open and open a new Facebook browser tab, I can successfully get past the issue on the next attempt. 

I am using Chrome on Windows 10 and currently Zoom 5.11.4 (7185).