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Error Message when embedding webinar registration form

JDat
Listener

I'm trying to embed the form to register for a webinar on my website. I added the form using an i frame, and it is functional, but after you enter your information, check the capcha, and press submit, you get an error message reading, "us06web.zoom.us refused to connect."

 

And you get a large gray screen with a broken image icon.

 

Zoom is capturing registrations, but I don't want users to think they encountered an error when they try to register, obviously. Can you tell what I'm doing wrong here? Thank you!

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @JDat.

 

Zoom registration pages are not intended to be embedded in an iframe. Doing so can cause the links in the iframe to take on certain characteristics enforced by the embedding page. I highly recommend using a button and/or link to the full Zoom Registration page for this to work properly. 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

View solution in original post

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @JDat.

 

Zoom registration pages are not intended to be embedded in an iframe. Doing so can cause the links in the iframe to take on certain characteristics enforced by the embedding page. I highly recommend using a button and/or link to the full Zoom Registration page for this to work properly. 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

thaniab
Listener

This is happening to me as well. It sucks because people are used to the embed sign-up feature. It feels like what Ray recommended below will add another step to them signing up for my events.