Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-01-13 08:57 PM
Is there any way to save multiple versions of customized templates used for various webinar emails?
I am thinking in particular about Panelist invitations and post webinar follow-ups and such like. I know that I can customize these emails (and do so) at the *account* level, but is there a way to do so at the individual *webinar* level?
For example, if I use the left navigation to go to “Account Management > Webinar Settings” I can see the ‘universal’ email template for inviting a Panelist. I can edit that. But as soon as I edit it and save it, the edited version becomes the ‘new’ universal template that will be used for every single panelist invitation until I either revert/restore it back to the default or edit it again.
I set up multiple webinars, many in recurring series. I invite different panelists to each webinar and/or webinar occurrence and I want to make the invitations more personal than the universal email template. But as soon as I personalize any email for Panelist 1 in Webinar 1, that becomes the new default so that the SAME email goes to any other panelist in any other webinar set up under that account, making the personalization useless.
If I want to personalize an email to Panelist 2 in Webinar 2, I have to delete or edit the “Invite Panelist Email template” I used for Panelist 1 and start all over again. But then THAT one becomes the universal template for all other panel invitations I make until I change/edit it again. And on and on.
I would like to know if it is possible to establish more than one “Invite Panelist Email” template in the account so I could set up multiple versions and use the one that is most appropriate.
The same goes for other email templates, such as the “Reminder Email” or the “Attendees Follow-Up Email” templates, all of which I personalize beyond the default.
Is this possible? I cannot find any way to establish more than one email template at a time for these functions. That seems a HUGE shortcoming for such an otherwise sophisticated piece of software.
Since there is an ability to establish a Webinar Template to be replicated to other webinars, why can't email templates be part of that?
Solved! Go to Solution.
2022-01-14 06:04 AM
Hello, this is not something that's currently available. Thank you for the feedback! At this time, all feature requests are managed within our https://zoom.us/feed submission form. We encourage you to submit this idea there, where the information will reach the relevant product team for review.
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.
Thanks! Rick
2022-01-14 06:04 AM
Hello, this is not something that's currently available. Thank you for the feedback! At this time, all feature requests are managed within our https://zoom.us/feed submission form. We encourage you to submit this idea there, where the information will reach the relevant product team for review.
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.
Thanks! Rick
2022-01-14 12:22 PM
Thanks for this. I did take your advice and posted the suggestion to Zoom feedback.
Although it may no doubt be technically challenging, conceptually at least it seems to me to be a no-brainer to add individualized email templates into the overall webinar templates that can be replicated from webinar to webinar. There are so many settings that can be saved in a webinar template so that you can have consistency from webinar to webinar, and the ability to add a customized email templates should be one of them in my view.