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Connecting to social media

CathySegalGarci
Listener

I'm having issues connecting to streaming.  Used to be fine.  I use Re-stream to connect to both Facebook and Youtube for a live show.  Now, more than not, it stops and doesn't go thru.  It says I don't have permission to stream.  I've gone to Re-stream, deleted Facebook and added it back...which has worked in the recent past.  But today didn't work.  I just don't know what the answer is!

2 REPLIES 2

anissat
Community Champion | Customer
Community Champion | Customer

I've noticed Facebook not retaining my login info right before stream time; lately, I'll sign out of FB, clear cache, restart the browser, and re-sign into FB before launching the FB or custom live stream startup in Zoom. See if you can do a test run prior to your next session to be on the safe side. 

 

Hope this helps...

Anissa • Zoomologist • @anissat 
Hope this helps! Make sure to press "Accept as Solution" on this post if this answers your question. Happy Zooming!

afaq
Listener

I'm also  having issues connecting to streaming.  Used to be fine.  I use Re-stream to connect to both Facebook and instagram for a live show.  Now, more than not, it stops and doesn't go thru.  It says I don't have permission to stream.