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Browse Backgrounds2022-03-10 11:22 AM
This is the second time we've made a webinar hoping the get a solid data base after the webinar, and just like last time, the attendees' report shows names, country, joining time and leaving time, but does not show the email address from the attendees. Anyone knows how to solve this?
2022-03-10 11:32 AM
@PHRLegal There have been changes made to our reporting. You will need to utilize registration or any other listed exemptions for displaying their email addresses as addressed in the article below. Please let us know if you have any questions.
March-2022-FAQ-on-reporting-changes
If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.
2022-03-15 12:00 PM
I am having the same issue. It is now difficult to match up who signed up and who showed up without an email address. Is there a way to get that added back into the report?
2022-03-22 10:07 AM
Hello,
Also experiencing this issue, despite having an Eventbrite integration, which is supposed to share all Eventbrite attendee registrations with with Zoom (and also used to automatically check-in attendees who attended our Zoom webinar in Eventbrite).
On this basis, we should be meeting this point, as listed in the March 2022 update:
"In addition, you will continue to see email addresses included in your Reports and Dashboard for the following groups:
This is really disruptive and extremely disappointing that this integration is now broken or made redundant by this change.
2022-04-13 07:22 AM
Following up to share that we have found a solution ourselves (no thanks to the customer support team at Zoom).
Registration needs to be enabled on Zoom as well.
To any integration users (e.g. Eventbrite integration):
The above is how you can comply with the first point listed in the March 2022 update:
"[...] you will continue to see email addresses included in your Reports and Dashboard for the following groups:
It's very simple and should have been communicated to integration users much earlier.
For anyone worried about enabling registration on the Zoom webinar/meeting - this does not mean your attendee is asked to register on your platform of choice and then again on Zoom. It simply enables Zoom to use the registration information already collected by your platform.